The whole experience was very enjoyable. When we toured some homes that my wife and I thought might be of interest and came away disappointedly the poor quality, Allen and Carol agreed that there were definitely better homes available within our price range and that she would help us until we found the right one. This is a prime example of how Allen and Carol does a great of putting their clients at east.
The Smith Group provides EXCEPTIONAL service. Having worked in a top tier corporation & CEO of fortune 200 company where customer service and overall experience are critical areas for success, I can honestly say that The Smith Group could be used as a prime example of how customers should be treated!
In short, Carol and Allen are wonderful! As we set out to purchase a condo in SW Florida, they quickly came to understand than address our needs and our concerns. Throughout our search and ultimately our purchase, Carol and Allen provided superior stands of service and client care.
This care, commitment coupled with their expertise served to alleviate the huge amounts of stress inherent in purchasing a property from out of the country. We are now thoroughly enjoying working closely with The Smith Group to complete renovations that will make our condo our home-away-from-home! It has been and continues to be a pleasure! Thank you for Everything!
A little note just to Thank You. From my family to yours we appreciate you spending the day wth us and showing us around. The airboat ride through the everglade and lunch at the Rod and Gun Club was fabulous. Holding the alligator, especially for the kids was over the top. We had great time. My kids made you these cards. Kody and Krystle wanted to make and give you their own cards for your client book.
Again, we really blew it by buying at the wrong time and paying too much for the homes we purchased and your guidance and advice has been invaluable throughout this process. I wish we would have known you when we first purchased!
Thanks for all the help in selling our two homes in this really tough market, which takes a top agent with years of experience with the knowledge and tools to get the job done. I can't tell you how much we appreciate the hours you have invested in helping us sell and your experience and advice made a difficult situation as successful as it could be.
It is with great pleasure that we write to you and extend our feelings of complete satisfaction with our purchase of our beautiful home in Ft. Myers. We could not be more pleased if we had been down there searching on our own!
From the first contact with your office, Louis and I felt that you had the knowledge, the dedication and contacts for us that would be needed in order to purchase out of the country and feel confident that we would agree with your choice(s) sent to us via E-Mail. As we both realized how big commitment this would be for us not only to buy 'sight-unseen', but also financially, we wanted to make one trip down to have a look, see and decide then and there if this was the right us and our family. You did not disappoint at all.
From the meeting at the title office and the fact that you took into account that we were arriving late afternoon and getting to our house later and had our fridge stocked with sandwiches... To the final sitting down. relaxing for the moment in our new kitchen and chatting... It was to us... a feeling of home.
In this very difficult market it was with tremendous help of Allen and Carol that we were able to sell our home in just 2 weeks. Prior to this, we had listed our home with a different realtor who was unable to grasp and communicate the reality of the market the way Allen and Carol were able to do so.
That made all the difference and with the numerous contacts they have, made the sale of our home happen very quickly. Both very professional in their approach. It made working with The Smith Group a very enjoyable experience and I would recommend them to anyone looking to Buy or Sell a home